Plan both addresses when you are moving
A move can change where the carpet needs to be collected and returned. Tell us about both addresses before booking so the route and any charges can be agreed. Keep a contact available at each handover, especially if keys are being passed between a landlord, tenant and moving team.
If the rug has been stored rolled up, share photos of its surface, edges and label where it is safe to open it. Mention storage conditions and visible damage. We collect the carpet, clean and dry it, then deliver it back with a 12-hour turnaround. Keep the receiving space clear of boxes and tell us if the rug will go back into storage so we can share suitable care advice.
Pickup and delivery in Syokimau
Share your estate or building in Syokimau, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Estate, approach road and the correct gate
- Key handover and utility availability for a move
- Whether furniture or moving boxes will restrict access
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
