Label similar carpets before collection
If several rugs look alike, describe them by room, size and a recognisable feature. Photos are useful for checking the pieces at pickup and return. Include any separate underlay in the request rather than assuming it travels with the rug.
For Membley collection, share the estate section and who will handle the handover. Keep a copy of the agreed list for the delivery contact. Tell us if only some of the carpets in a matching set need cleaning, so the collection does not rely on appearance alone.
Pickup and delivery in Membley
Share your estate or building in Membley, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Estate section, road and gate
- Rooms and floors included
- One contact to approve the agreed work
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
