Flag handmade or valuable rugs before pickup
Tell us if a rug is handmade, antique or has specialist care instructions. Share the label, front, back and edges, plus any previous repairs. A general carpet request should not hide the information needed to assess its suitability.
For Muthaiga collection, identify the agreed pieces and the contact authorised to hand them over. We confirm the scope before pickup and discuss limitations where necessary. Keep the collection list for return delivery; matching patterns alone may not distinguish rugs of different materials or values.
Pickup and delivery in Muthaiga
Share your estate or building in Muthaiga, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Road, property and private gate instructions
- Delicate items and their care information
- Who can approve changes and receive the work
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
