Note delicate edges before handover
Photograph fringes, binding and curled corners as well as the main surface. Include any backing damage or previous repairs in your request. These details help us assess suitable care and record the condition of the rug before it leaves your home. Cleaning does not repair worn binding or replace missing fringes.
For a Runda collection, share the road, gate and any advance visitor-registration requirements. List rugs from separate rooms or buildings individually, and explain any handling needed to reach them. We collect the agreed pieces, clean and dry them, and deliver them back with a 12-hour turnaround. Keep your list for return handover and point out any specific storage plans when requesting care advice.
Pickup and delivery in Runda
Share your estate or building in Runda, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Visitor registration requirements, if any
- Which buildings and floors are included
- A list of separate items with photographs where useful
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
