Make the condition history useful
Tell us what you know about the item rather than only saying it needs a deep clean. A recent spill, a long-standing mark and a mattress kept in storage raise different questions. Share photographs and care labels without trying to diagnose the cause of an odour or discolouration yourself. If you have already used a product, name it where possible.
For a Runda home with several sleeping spaces, label each photograph by room and list the number of sides requested. Mention the floor and space available around the bed. We will discuss access, handling and realistic limitations before agreeing the work. A guest arrival date should be shared early enough to allow for drying. A clean appearance alone should not be used to judge whether a damaged or persistently damp mattress is suitable to keep using.
Planning your visit in Runda
For a visit in Runda, provide the road and gate details directly when confirming the appointment. If your property requires visitor names in advance, tell us before the team sets off. Make clear whether the cleaning is for the main residence, a guest space or both. For jobs with several pieces of furniture, photographs of each piece help prevent an incomplete quote. We will discuss the order of work and the practical conditions for drying; neither the neighbourhood nor the size of the house determines the cleaning method.
- Visitor registration requirements, if any
- Which buildings and floors are included
- A list of separate items with photographs where useful
What affects the cleaning quote?
Share the size of your mattress, the sides you would like cleaned and any areas of concern. We’ll explain the process before agreeing your quote.
- Mattress size and number of mattresses
- One side or both sides to be cleaned
- Material, care label and areas of concern
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
After the clean
Your mattress needs adequate drying before bedding goes back on. We’ll advise on ventilation and readiness based on the material and cleaning method.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
