Keep each occupant's mattress request separate
For a shared home, record the mattress size, requested sides and concerns for each person who wants cleaning. Do not assume that permission to enter one bedroom covers another. Include care labels where available and keep toppers separate.
For South B, nominate the person providing access and confirm the rooms that are included. Each occupant should know the appointment and drying advice for their own mattress. We agree the scope before booking rather than treating the household address as one unrestricted cleaning request.
Planning your visit in South B
A South B enquiry should identify the building or estate and the contact providing entry. If the work is for a shared home, agree the requested rooms and items with the people using them. Keep personal belongings clear of the areas to be cleaned. Carpets are collected and delivered separately from indoor cleaning, so confirm who is responsible for each handover and for checking the agreed work.
- Building or estate and entry contact
- Agreement on shared rooms and belongings
- People responsible for each handover
What affects the cleaning quote?
Share the size of your mattress, the sides you would like cleaned and any areas of concern. We’ll explain the process before agreeing your quote.
- Mattress size and number of mattresses
- One side or both sides to be cleaned
- Material, care label and areas of concern
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
After the clean
Your mattress needs adequate drying before bedding goes back on. We’ll advise on ventilation and readiness based on the material and cleaning method.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
