Record the mattress condition without guessing the cause
Describe the mark or concern, when you noticed it and any product already used. Send photos and the care label if available. You do not need to diagnose an odour or discolouration to request an assessment.
For Thigiri, identify the bedroom and whether the mattress can be reached on the requested sides. Tell us when it is next needed and whether someone else will receive the work. We will discuss suitability and limitations along with drying, without presenting cleaning as a cure for an unknown problem.
Planning your visit in Thigiri
A Thigiri enquiry should include the road and property, then the rooms or separate items needing cleaning. Explain whether a family member or another contact will oversee the visit. Identify fragile furnishings and anything that should remain untouched. For carpets, count each piece and confirm the receiving address before collection. We agree the proposed work and handling arrangements before the appointment is booked.
- Road and property information
- Who will oversee the visit or handover
- Fragile items and areas to leave untouched
What affects the cleaning quote?
Share the size of your mattress, the sides you would like cleaned and any areas of concern. We’ll explain the process before agreeing your quote.
- Mattress size and number of mattresses
- One side or both sides to be cleaned
- Material, care label and areas of concern
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
After the clean
Your mattress needs adequate drying before bedding goes back on. We’ll advise on ventilation and readiness based on the material and cleaning method.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
