Check a stored mattress before requesting a clean
Describe how the mattress has been stored and send photos of any marks or visible damage. Include its size and care label, and say whether a protector or topper is separate. Cleaning is not a repair for a damaged structure.
At the Northlands property, tell us where the mattress will be supported and whether there is room to assess the requested sides. Share any deadline for first use. Access to the new home and adequate drying both need to be considered before the appointment is confirmed.
Planning your visit in Northlands
For Northlands, identify the particular estate, building or property rather than relying on the area name alone. Tell us about any visitor instructions before the appointment is agreed. If work is being arranged before you move in, confirm that someone has the keys and that the spaces are ready for the requested cleaning. Carpet pickup can be discussed alongside the visit, with the receiving address checked separately.
- Specific estate, building or property
- Visitor instructions and key holder
- Readiness of rooms and return-delivery address
What affects the cleaning quote?
Share the size of your mattress, the sides you would like cleaned and any areas of concern. We’ll explain the process before agreeing your quote.
- Mattress size and number of mattresses
- One side or both sides to be cleaned
- Material, care label and areas of concern
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
After the clean
Your mattress needs adequate drying before bedding goes back on. We’ll advise on ventilation and readiness based on the material and cleaning method.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
