Confirm the carpet will be available for pickup
A moving schedule can leave a rug in storage, in transit or under furniture at the time of collection. Tell us where the piece will actually be. List its size and photograph the label and any visible marks.
For a Northlands collection, provide the specific property and the person who has access. Confirm the return address while arranging the quote, especially if you are still moving. This lets us plan the handovers without assuming that the pickup and delivery contacts are the same person.
Pickup and delivery in Northlands
Share your estate or building in Northlands, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Specific estate, building or property
- Visitor instructions and key holder
- Readiness of rooms and return-delivery address
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
