Explain the handling route for a large rug
A long or heavy rug may need more planning than its dimensions suggest. Tell us which floor it is on, whether furniture holds it down and how it can reach the collection point. Photograph the material and any loose backing.
For Kitsuru pickup, explain stairs and the distance from the arrival point without carrying the rug outside in advance. We will agree the handling arrangements. Keep the same route available for return delivery and identify where the rug should be received by the handover contact.
Pickup and delivery in Kitsuru
Share your estate or building in Kitsuru, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Road and property details
- Stairs and distance to the work area
- Person authorised to identify items and approve scope
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
