Describe a rug with uncertain backing or fibres
Include a photo of the underside and edges when the care label is missing. Tell us whether backing is flaking, stiff or loose, and describe any previous clean you know about. Different layers can have different limitations.
For pickup in Spring Valley, list the rug size and how it can be removed from beneath furniture. We assess suitability before agreeing collection. On return, follow the advice for that piece rather than assume that the instructions for another rug in the home will be the same.
Pickup and delivery in Spring Valley
Share your estate or building in Spring Valley, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Road and property details
- Care labels and unfamiliar materials
- Rooms included and carpets to be collected
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
