Remove the rug without losing track of its underlay
Show whether your carpet has a separate underlay or non-slip layer. Identify which item you want assessed and include any care labels. The layer underneath is not automatically part of the carpet collection.
For Thome pickup, arrange access to the rug and a place for loose furniture while it is away. We handle the carpet cleaning and drying off-site. Keep the return area clear and have someone available to check the piece when it comes back, along with any care guidance.
Pickup and delivery in Thome
Share your estate or building in Thome, the entrance to use and who can hand over the carpet. Confirm who will receive the return delivery too. We arrange collection and delivery with you when the quote is agreed; send the exact address privately.
- Road or estate section
- Rooms that need to stay available
- Items for collection versus cleaning at home
What affects the cleaning quote?
We pick up your carpet, clean it and deliver it back with a 12-hour turnaround. Share the size, material, any stains and your location so we can quote and arrange collection.
- Number of carpets or rugs and the dimensions of each
- Material and any care label instructions
- Stains, previous treatment and pickup location
Ask for the total in KES, the work included and any travel charge. Extra items or tasks need to be agreed before they are added. A preferred date is an enquiry, not a confirmed appointment.
When your carpet comes back
We handle the cleaning and drying before return delivery. When your carpet comes back, we share any care instructions for its material. Tell us if you plan to store it instead of laying it out.
Keep the agreed checklist so you can review the completed work. If something needs attention, describe the item or room and the concern when you follow up.
